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Tellers/Customer Service Assistant

Lagos onsite ₦100,000 - ₦150,000

Job description

Currently looking to hire highly motivated tellers and customer services assistants.

Responsibility

  • Customer Service & Inquiry Handling Respond to customer inquiries via phone, email, one-on-one interactions, etc. Provide information about banking products, services, policies, and procedures. Maintain a professional and positive attitude while assisting customers. Cash Handling & Tellering Functions Process deposits, withdrawals, transfers, and payments accurately and efficiently. Handle cash transactions, verify amounts, and ensure accurate record-keeping. Reconcile daily transactions and balance cash drawers at the end of day. Issue cheques, drafts, and other banking instruments. Issue Resolution & Technical Support Identify counterfeit notes and report suspicious transactions in compliance with regulatory guidelines. Resolve customer complaints promptly, ensuring a positive experience. Investigate discrepancies, identify root causes, and implement solutions. Assist customers with online and mobile banking issues, troubleshooting as needed. Request & Transaction Processing Facilitate account opening, loan applications, and card issuance. Assist with order placements, transaction tracking, and processing. Customer Education & Cross-Selling Educate customers on product features and benefits. Promote additional banking products and services, such as loans, savings plans, and investment options. Recommend upgrades or complementary financial solutions to meet customer needs. Records Management & Compliance Update and maintain accurate customer records in the banking database. Document customer interactions, feedback, and resolutions. Adhere to banking regulations, anti-money laundering (AML) policies, and data protection guidelines.

Qualifications

    OND/HND

Requirements

    NCE,HND & ND Needed 25 years Maximum.

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Job Summary

Published On: 2025-11-25

No. of Vacancy: 2000 Position

Employment Type: onsite

Salary: ₦100,000 - ₦150,000

Job Location: Lagos

Deadline: 2025-12-24

Company Detail

Lington & Bernie Consulting Limited was established on October 8, 1999 to provide efficient and qualitative consulting services to the oil and gas industry as well as banks and financial institutions in the areas of human resources placement and management, human resources consulting services, tax administration and payroll services as well as oil and gas fiscal and contractual terms advisory services.