Job description

Currently looking to hire highly motivated tellers and customer services assistants.

Responsibility

• Customer Service & Inquiry Handling Respond to customer inquiries via phone, email, one-on-one interactions, etc. Provide information about banking products, services, policies, and procedures. Maintain a professional and positive attitude while assisting customers. Cash Handling & Tellering Functions Process deposits, withdrawals, transfers, and payments accurately and efficiently. Handle cash transactions, verify amounts, and ensure accurate record-keeping. Reconcile daily transactions and balance cash drawers at the end of day. Issue cheques, drafts, and other banking instruments. Issue Resolution & Technical Support Identify counterfeit notes and report suspicious transactions in compliance with regulatory guidelines. Resolve customer complaints promptly, ensuring a positive experience. Investigate discrepancies, identify root causes, and implement solutions. Assist customers with online and mobile banking issues, troubleshooting as needed. Request & Transaction Processing Facilitate account opening, loan applications, and card issuance. Assist with order placements, transaction tracking, and processing. Customer Education & Cross-Selling Educate customers on product features and benefits. Promote additional banking products and services, such as loans, savings plans, and investment options. Recommend upgrades or complementary financial solutions to meet customer needs. Records Management & Compliance Update and maintain accurate customer records in the banking database. Document customer interactions, feedback, and resolutions. Adhere to banking regulations, anti-money laundering (AML) policies, and data protection guidelines.

Qualifications

OND/HND

Requirements

NCE,HND & ND Needed 25 years Maximum.

Send your cv to:

Email: recruitment@lingtonjobs.com