Our client seeks to employ a suitable candidate for the position of a Senior HR / Admin Coordinator.
Key Responsibilities:
- Coordinates employees’ enrollment into the pension, health, and housing schemes
- Manages relationship with clients by interfacing with contact persons to get first-hand information about clients’ request and complaints
- Assist in the planning and implementation of Guarantors’ and Certificates verification for clients, as well as for the company’s outsourced and in-house employees
- Communicates clients’ request and complaints to the supervisor in good time and coordinates the process of responding and addressing the issues raised by clients
- Constantly updates the supervisor and management about clients’ standards and deadlines
- Constantly communicates the company’s code of ethics, management’s expectations, policies and procedures, as well as every other important information to the company’s outsourced staff via e-mail, telephone, and during periodic employees forum
- Assist in the recruitment process to fill vacant job positions
- Coordinates employee’s documentations process
- Update and maintain accurate staff record
- Advise management via the supervisor about changes in employees’ names, job location, marital status, next of kin, etc.
- Ensure that employees’ complaints, request, and enquiries are followed up and attended to within the shortest time
- Ensure that clients’ complaints, request, and enquiries are communicated to the supervisor in good time and attended to within the shortest time
Key Performance Indicators (K.P.I)
- Quality service delivery to our outsourced employees by PFAs, HMOs, Verification Agents, Insurance companies etc.
- Targets, standards, and deadlines are met with respect to Guarantors and Certificates verifications
- Zero % communication gap between the company and its clients, as well as between the company and its outsourced staff
- Accurate and proper documentations of records (soft and hard versions), concerning each employee
- Timely registration of employees with respect to Pensions, NHIS, and NHF Schemes
- Timely update of data for each employee and prompt dissemination of relevant information to outsourced employees
- Availability of credible and up-to-date employees database
- Timely submission of reports
Qualifications, Knowledge, Skills and Experience
- First degree or equivalent in any of Management, Science, or Social Science Disciplines
- Strong computer & internet skills
- Minimum of 6 years work experience in Human Resources Management and or Administration practice in a structured organization
- Good communication and interpersonal skills