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Senior HR / Admin Coordinator

  • Full Time
  • Lagos

Our client seeks to employ a suitable candidate for the position of a Senior HR / Admin Coordinator.

Key Responsibilities:

  • Coordinates employees’ enrollment into the pension, health, and housing schemes
  • Manages relationship with clients by interfacing with contact persons to get first-hand information about clients’ request and complaints
  • Assist in the planning and implementation of Guarantors’ and Certificates verification for clients, as well as for the company’s outsourced and in-house employees
  • Communicates clients’ request and complaints to the supervisor in good time and coordinates the process of responding and addressing the issues raised by clients
  • Constantly updates the supervisor and management about clients’ standards and deadlines
  • Constantly communicates the company’s code of ethics, management’s expectations, policies and procedures, as well as every other important information to the company’s outsourced staff via e-mail, telephone, and during periodic employees forum
  • Assist in the recruitment process to fill vacant job positions
  • Coordinates employee’s documentations process
  • Update and maintain accurate staff record
  • Advise management via the supervisor about changes in employees’ names, job location, marital status, next of kin, etc.
  • Ensure that employees’ complaints, request, and enquiries are followed up and attended to within the shortest time
  • Ensure that clients’ complaints, request, and enquiries are communicated to the supervisor in good time and attended to within the shortest time

Key Performance Indicators (K.P.I)

  • Quality service delivery to our outsourced employees by PFAs, HMOs, Verification Agents, Insurance companies etc.
  • Targets, standards, and deadlines are met with respect to Guarantors and Certificates verifications
  • Zero % communication gap between the company and its clients, as well as between the company and its outsourced staff
  • Accurate and proper documentations of records (soft and hard versions), concerning each employee
  • Timely registration of employees with respect to Pensions, NHIS, and NHF Schemes
  • Timely update of data for each employee and prompt dissemination of relevant information to outsourced employees
  • Availability of credible and up-to-date employees database
  • Timely submission of reports

Qualifications, Knowledge, Skills and Experience

  • First degree or equivalent in any of Management, Science, or Social Science Disciplines
  • Strong computer & internet skills
  • Minimum of 6 years work experience in Human Resources Management and or Administration practice in a structured organization
  • Good communication and interpersonal skills